Our people work directly with your team to become part of your team. We assign dedicated people to your practice and they work from our state of the art HIPAA compliant headquarters but on your PM/EHR system, on your phones, and with your protocols. We often augment existing call centers but can also provide 100% coverage if that is preferred. Our professional HIPAA compliant call center team is 100% English proficient, and we also can provide Spanish, German, French, Italian, and Slavic language speakers.

All staff graduate from a rigorous customer service training program before they work with clients. They are specifically chosen for their intelligence and pleasant, positive, empathetic, and professional attitude. They respond promptly and appropriately to customer needs, complaints, and questions. Your VRS call team typically works during your normal business hours but can offer extended hours if you prefer.